FAQ

SHIBUYAKOKESHI is a specialty store dedicated to Japanese Kokeshi dolls. We introduce traditional and creative Kokeshi through our stores, online shop, exhibitions, and workshops.

Kokeshi are traditional wooden dolls from northern Japan. Each doll is handcrafted and hand-painted by Kokeshi artisans.

Yes. All Kokeshi we carry are handmade by artisans. Because each piece is made from natural wood and painted by hand, every Kokeshi has its own unique grain, color, and expression.

Yes. We carry many vintage and antique Kokeshi dolls in our stores and online shop.

Yes. No reservation is required to enter our stores or purchase Kokeshi.

Yes — photography is welcome. Please be considerate of other customers while taking photos.

At this time, we do not offer tax-free shopping.

Yes. We offer international shipping by air mail. Delivery usually takes approximately 2–10 days depending on the destination country or region.

Orders are usually shipped within 3–5 business days after payment confirmation.

Domestic shipping within Japan is a flat rate of ¥800 (tax included).

We use Japan Post or Yamato Transport. A tracking number will be sent to you by email after shipment.

Yes. Our online shop and physical stores may share inventory. Because many items are one-of-a-kind, an item may occasionally sell out before an online order is confirmed.

Returns and exchanges are accepted only if you contact us within 7 days after delivery. Please note that Kokeshi are handmade from natural wood materials. Differences in wood grain, color, and texture are natural characteristics and are not considered defects.
For more details → Return Policy

Please contact us as soon as possible with photos of the item and packaging.

Yes. We hold Kokeshi painting workshops every day.

You may join at the store if seats are available. However, reservations through the booking form are strongly recommended because space is limited.

Yes. Even small children can participate in the workshop.

The workshop takes approximately 60 minutes.

Yes. You can take your finished Kokeshi home on the same day after drying.

Payments are processed via GMO Sutera Pack. We accept cash, credit cards, IC cards, and QR payments.
For more details → Workshop Page

Yes. SHIBUYAKOKESHI purchases vintage and antique Kokeshi.

1. Contact us through the inquiry form with “Kokeshi Appraisal”
2. Send photos for a free preliminary appraisal
3. Receive a price estimate
4. Ship or bring the items after agreement
5. Final appraisal and payment after inspection
Even very old Kokeshi or unidentified pieces are welcome for consultation.

Please contact us through the inquiry form on our website or via Instagram DM.